Returns & Exchanges
At Gametraders Rouse Hill, we want you to be completely satisfied with your fashion and apparel purchases. If your item isn't the perfect fit, we offer a 30-day return window for unworn items with original tags attached.
Initiate Your Return
Contact our customer service team or visit our Rouse Hill store location with your original order number and proof of purchase to start the process.
Pack Your Items
Ensure the apparel is in its original condition, unworn and unwashed, and securely pack it back into its original packaging to prevent damage during transit.
Submit for Inspection
Drop off your package at our retail store or mail it to our designated returns warehouse for a thorough quality inspection by our fashion specialists.
Receive Refund or Exchange
Once your return is approved, we will process your refund to the original payment method or issue a store credit for an exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing